‘Consumers have not exercised their rights’

NAHARLAGUN, Apr 1: “Apart from the establishment of the department of consumer affairs, people have by no means exercised their rights,” said Consumer Rights Organization – Arunachal Pradesh (CRO-AP) president Achu Bagang.
He said this during a CRO-AP meeting on ‘Consumer rights, working for consumer awareness, consumer education and consumer protection’ here on Sunday.
Established in April 2010, the CRO-AP is a voluntary consumer organization working on a pan-India level.
Bagang said a state like Arunachal Pradesh requires consumer awareness on various levels.
“We, the people, are not concerned when a retailer or a shopkeeper sells products at the highest maximum retail price (MRP). We don’t even understand the value of Re 1 and avoid taking back the change, which is an awful trend,” Bagang said.
He said the best way to tackle such problems is to create awareness and execute certain consumer laws. He advised people to ask for money receipts while making purchases.
The organization’s state convener, Sunny Bangsia informed that various adulteration and malpractices take place in shops across the state.
“We have to check it and make complaints about it to the authorities concerned,” he said.
He informed that the objective of the CRO-AP is to check “illegal infiltration in the market” and punish through legal means those who indulge in duping people.